Service & Support

Service & Support – A team of technically qualified and manufacturer-trained staff are ready to help you in all possible ways, troubleshooting, spare parts orders, installation support and all technical questions regarding our products.

  • Installation & Commissioning
  • On-site Repair
  • 3rd Party Calibration & Testing
  • Certification & Calibration of Laboratory Equipment
  • Preventive Maintenance and Contract Agreement
  • Certification and Decontamination Testing of Bio-safety Cabinet/Laminar Flow Hood
  • IQ/OQ Validation
  • Spare Parts Support
  • Customization
  • Equipment Shifting/Re-location

Installation & Commissioning Our manufacturer-trained and dedicated team of experienced service engineers offer a professional service, safe and optimum installation of the equipment distributed and sold by us, with support from the manufacturers themselves.

On-site Repair Our manufacturer-trained field engineers can be rapidly deployed to your site to get your equipment up and running.

3rd Party Calibration & Testing We are equipped with traceable testing apparatus to conduct verification, calibration and testing on general laboratory equipment (oven, incubator, water bath, CO2 incubator, furnace, …etc.)

SAC-SINGLAS Certification & Calibration of Laboratory Equipment We are in collaboration with SAC-SINGLAS accredited companies to provide certification and calibration services.

Preventive Maintenance and Contract Agreement Manage your cost strategically, reduce operational risks and ensure performance with our Service Agreements. Gaia Science can design a service program that locks in your long term service cost well below ad hoc service rates.

Certification and Decontamination Testing of Biosafety Cabinet/Laminar Flow Hood Your safety is not an option! Manage workplace safety and health proactively by having your bio safety cabinet certified safe for use. Bio Safety Cabinet Class II (NSF 49 A2, B1 & B2).

IQ/OQ Validation Let our experienced engineers take care of your IQ/OQ validation for establishing performance adequacy.

Spare Parts Support Essential spare parts are in stock to provide better service and faster turn-around time.

Customization We provide customized fabrication with various materials (stainless steel, acrylic, Perspex,…etc) depending on your needs.

Equipment Shifting/Re-location Have a team of professional mover to provide services in shifting of general laboratory equipment (Bio-safety cabinets, incubators, oven, freezer, .. etc).

To request assistance for any of the above Technical Services, please click here and our service engineers will get back to you as soon as possible. Thank you.